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The Particular gamer coming from Philippines attempted in purchase to withdraw €400 through Platincasino yet experienced problems along with verification. In Revenge Of submitting their particular IDENTITY and resistant regarding residence, typically the accounts declaration in inclusion to deposit receipts these people provided had been turned down. The casino required a deposit invoice with consider to a transaction that didn’t take place. The Issues Staff intervened, and following connection with the particular on line casino, it had been verified of which typically the gamer’s bank account was today totally confirmed, in addition to long term disengagement requests need to move forward with out problems. On The Other Hand, the particular situation had been in the end rejected because of in buy to typically the participant’s lack associated with reaction to additional queries.

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The participant from Philippines got posted a drawback request fewer compared to 2 several weeks prior to contacting us. The player experienced problems as his primary financial institution had been not necessarily supported by simply the particular casino, demanding him in purchase to create a Mifinity account regarding withdrawal www.platincasino-espana.com, which usually was going through confirmation. Despite extended connection, the particular gamer performed not respond to follow-up questions, leading us in order to reject the complaint because of to inadequate information with consider to additional analysis.

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The participant from Spain was unable in order to take away her winnings of four hundred euros after her bank account has been permanently obstructed. Despite providing brand new financial institution information and a certification regarding possession, the particular online casino asked for confirmation with regard to old credit cards she no longer possessed. Typically The Issues Group educated her that will typically the circumstance was turned down due to become capable to the absence of response through the particular participant in order to their inquiries, which usually avoided more investigation or options. Typically The gamer maintained the alternative in purchase to reopen the complaint inside the upcoming.

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• Typically The player coming from Philippines had earned €2970 at Platincasino yet uncovered the woman bank account has been deactivated when the girl attempted in order to verify about her disengagement position.
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Despite two effective file verifications, the girl drawback requests experienced recently been constantly cancelled. Each And Every time, typically the on line casino’s support team got assured her that will almost everything has been proper and advised her to attempt once more. Typically The gamer had recently been within regular make contact with together with various assistance personnel, guaranteeing her account has been in order just before each brand new withdrawal try. All Of Us had attempted to be in a position to assist, nevertheless because of to be in a position to the particular gamer’s shortage regarding reaction in order to the questions, we were incapable to more investigate typically the make a difference.

The Particular scenario has been solved following the particular casino arranged in buy to a manual transfer, plus the particular player confirmed that typically the money experienced arrived in their bank account. The complaint has been marked as solved by the particular Issues Group, who indicated gratitude for typically the player’s cooperation. Typically The participant coming from New Zealand experienced earned 67k EUR nevertheless experienced difficulties together with typically the withdrawal process upon Platinum online casino. Regardless Of having complied with typically the on range casino guidelines, several drawback asks for by way of Skrill were rejected regarding unknown reasons in add-on to typically the offered options have been not really enough.